Help Center | Image Depot

Getting Started

The first few things to do after you sign up.

Verifying your email Why Image Depot asks you to verify your email, and what happens if you don't. Adding your studio logo and branding Put your own logo and accent color on every gallery your clients see. Your dashboard's Getting Started checklist How the checklist on your dashboard tracks real setup progress -- and why selling steps are optional.

Galleries & Photos

Creating galleries, uploading, layout, and protecting your work.

Creating a gallery How to start a new gallery, and the real gallery limit on the Free plan. Importing from ShootProof, Zenfolio, or anywhere else Point Image Depot at the ZIP file you already downloaded from your old platform, and it builds real, organized galleries automatically. Uploading photos How uploads work, and why there's no limit on how many photos you can add. Quick Upload from your phone Push photos straight into a gallery from your phone -- $19.99/mo, Pro plan and up. Android gets one-tap sharing; iPhone gets a fast manual picker. Image Depot Live: get photos from your camera automatically Subscribers only Get photos from your camera into your gallery automatically, within seconds of the shutter click. Full setup guide -- Pro plan and up. Connect a Nikon camera via FTP Subscribers only Camera setup guide for Nikon shooters using Image Depot Live. Pro plan and up. Connect a Canon camera via FTP Subscribers only Camera setup guide for Canon shooters using Image Depot Live. Pro plan and up. Connect a Sony camera via FTP Subscribers only Camera setup guide for Sony shooters using Image Depot Live. Pro plan and up. Image Depot Sync: back up photos to your computer automatically A free Windows desktop app (Mac planned) that automatically saves your full-size photos to a folder on your computer as you shoot -- great for backing them up or opening them in Lightroom right away. Camera Wi-Fi direct upload: skip the phone entirely Point your camera's own Wi-Fi FTP feature straight at your laptop -- photos land in your gallery seconds after you shoot, with no phone in the middle. $19.99/mo, Pro plan and up. Gallery Presets Save a named bundle of gallery settings and apply it in one click, at creation or any time after. Choosing a grid layout Grid size, spacing, direction, and cover/intro page options for how your gallery looks. Understanding your Analytics Views, unique visitors, favorites, and downloads across your whole account, in one place. Organizing photos into albums Split a gallery into tabs like Varsity vs. JV, and how to move photos or a whole album to a different gallery. Watermarking and screenshot protection How to protect your previews from being used before a client pays -- and what these settings don't do. Free downloads Give every visitor a set number of free downloads per gallery, or make everything free -- your choice of size, full resolution or social media. Image Watch: checking for stolen or copied photos A one-click web search for one photo at a time -- what the three result tiers really mean, and the honest limits of what it can tell you. Password protection vs. requiring an email Two different, independent ways to control who can view a gallery. Order due date vs. expiration date These sound similar but do very different things -- one is just a reminder, the other actually cuts off access. Recovering a deleted gallery Deleted a gallery by mistake? You have 30 days to bring it back, no questions asked -- here's how. Managing storage and archiving a gallery Your plan's real storage quota, and how archiving lets you keep everything without paying for a bigger plan. Tournaments: bulk-creating galleries Create a whole batch of galleries from one form -- built for sports and multi-team events, not a bracket tool. Gallery Visitors and sending favorites See who's viewed your galleries and what they favorited -- and how to send those favorites straight to them. AI Auto Culling: reviewing flagged photos An optional setting that flags likely-blurry shots and near-duplicate frames for you to review -- it never deletes anything on its own. Filing a DMCA takedown What happens when someone reports one of your galleries for using their photo, and how to respond if it's a mistake. File history and the audit export See everything that happened to a photo, and download a gallery's full activity record. Highlight videos in your galleries Add highlight reels and clips to a gallery -- how to upload, put videos in albums, sell them as downloads, and how video minutes work.

Price Sheets & Payments

Setting prices, getting paid, and discount codes.

Building a price sheet Setting up digital downloads and print products to sell from your galleries. Commission by plan How much Image Depot takes from your sales -- and why paid plans keep everything. Connecting your Stripe account Link your own Stripe account so client purchases pay out directly to you. Connecting your PayPal account (coming soon) PayPal payouts are coming soon. Until then, studios get paid through their own Stripe account. Choosing your active payment account Only one payment account is active for checkout at a time -- today that's your Stripe account, with PayPal coming soon. Discount codes The real discount types you can build, and how automatic vs. code-based discounts work together. Sales reports Real revenue, top galleries, and top products -- with a full CSV export, available on every plan.

Orders & Fulfillment

How orders work, refunds, and getting prints made.

How an order moves from pending to paid The real order lifecycle, and what each status actually means. Getting notified when an order comes in Turn on a real email alert the moment a customer's order finishes paying. Canceling and refunding an order How to cancel an order, and what happens to the money. How physical prints get fulfilled The real, current state: most studios fulfill prints themselves -- here's what that means. Digital delivery: platform vs. self-fulfilled Two ways a digital download item can be delivered to your client. Seeing who downloaded what The Downloads page -- every free and purchased download across your galleries, with when, who, what device, and where. Managing an order: emails, download links, and cancelling Resend a download link, check a payment, see every email sent for an order, cancel with a reason, or send photos free of charge.

Contracts

Sending client contracts and print releases, and tracking who's signed.

Sending contracts and print releases Build a reusable contract template, send it for a real e-signature, and track who's signed.

Portfolio & Team

Your public website, custom domains, and adding people to your account.

Setting up your portfolio website A public, branded website for your studio -- available on every plan, including Free. Custom domains Point your own domain at your Image Depot galleries and portfolio. Adding team members How to give other people access to your studio account. Find My Athlete Let visitors search your whole portfolio by name or jersey number instead of checking one gallery at a time. AI jersey & team tags Optionally have an AI model read the jersey numbers and team names printed in your photos and add them to Find My Athlete -- no facial recognition, off until you turn it on.

For Your Clients

Help for the people viewing, downloading, and buying from your galleries.

Unlocking a password- or email-protected gallery What to do if a gallery link asks for a password or your email. Downloading your photos How to save your photos once you're viewing a gallery. Buying prints and digital downloads How checkout works when you want to buy from a gallery. Checking your order status Where to find your receipt and order confirmation. Why is my preview photo watermarked or blurred? Normal, expected behavior -- not a bug, and not permanent.

Account & Billing

Plans, storage, referrals, support, and closing your account.

Changing your plan How to upgrade or downgrade, and how annual billing works. Partner plan The free Partner plan Image Depot provides to selected partners: what it includes, how it's set up, and how it ends. Referral program Earn real account credit by referring other studios. API Keys: connecting your own website or software A password-like code (Agency plan) that lets your own website or software talk to your Image Depot account automatically. You only need this if you're building or connecting something yourself -- most studios never need it. School Program: teaching photography to your students A free program for instructors -- invite your students to their own free portfolio accounts, and manage them from one roster. Your free Verified Student Account What a free, instructor-invited Student account can do, how it differs from a regular account, why your instructor has access, and listing yourself in the Student Directory. Student Ambassador Program What Image Depot Student Ambassadors do, who can apply, how your personal link counts new students and schools, and the non-cash perks. Exporting your library Download every original photo in every gallery as ZIP files, prepared in the background -- available on every plan, including Free. Two-step sign-in Turn on an emailed 6-digit code at sign-in, so your password alone can't get anyone into your Image Depot account. Checking whether Image Depot is down Where to see if galleries, uploads, checkout, email or video are having a problem, and how to read the status page. Deleting your account A real, permanent action -- here's what to do first. Getting help: Support Chat An AI assistant that knows your real account, with a real person looped in when it can't help.