Help Center › For Your Clients › Unlocking a password- or email-protected gallery
Unlocking a password- or email-protected gallery
Some photographers protect their galleries -- here's what to do if you're asked for something before you can view one.
If you're asked for a password, your photographer gave it to you directly -- check the message or email they sent along with your gallery link.
If you're asked for your email address instead, just enter it -- there's no account or sign-up involved, it's a one-time entry so your photographer knows who's viewing.
If you unlocked a gallery before October 6, 2026, you'll be asked for its password once more -- we updated how unlocked galleries are remembered. Enter the same password again and you're back in.
Don't have a password and think you should? Contact us and we'll help you reach your photographer.
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