Help Center › Account & Billing › Getting help: Support Chat
Getting help: Support Chat
Found under Support Chat in your sidebar -- message us any time without leaving your dashboard.
Your message first goes to an assistant that can actually look up your real account -- your plan, recent orders, and contracts -- so it can give a real answer instead of a generic one. You'll always see whether you're talking to Image Depot Assistant (automated) or Image Depot Support (a real person).
If the assistant can't help, it hands your conversation to a real person and a support team member is notified right away. There's no fixed reply-time guarantee, but conversations from paying-plan studios are surfaced first in the support queue.
This is separate from your public-facing Contact page, which is for people who don't have an Image Depot account yet -- your own clients with a question about a gallery should go through you, not Support Chat.
Still stuck?
Contact usAlready logged in? Message us from Support Chat in your dashboard.