Help Center › Account & Billing › Checking whether Image Depot is down
Checking whether Image Depot is down
If something isn't working, the System status page is the first place to look. It's also in your dashboard: open the menu in the top-right corner and choose System status.
If the status page itself won't load, use our independent status page. It is run by a separate monitoring company outside our platform, checks the website, the status page and sign-in every five minutes, and keeps working even if our platform is completely down.
What the page shows
- One row per thing you use: galleries and the website, the dashboard and sign-in, photo uploads (website, Image Depot Sync, the Live app and camera transfer), photo delivery and downloads, checkout and payments, email, and highlight video.
- A status for each: Operational (working), Degraded (slow or partly working), Down, or Maintenance (planned work we told you about).
- 90 days of history: each small bar is one day. Green means every check passed, amber means a check failed, red means 15 minutes or more of failed checks, and grey means we have no checks for that day.
- Incidents: when something is wrong, we post what we know, what we're doing, and updates as they happen, with the time of each. Past incidents stay listed for 90 days.
How often it updates
We check each service automatically every 5 minutes. A single failed check shows as Degraded first and only turns to Down if the next check agrees, so one blip isn't announced as an outage.
If the page itself won't load
The status page runs on the same platform it reports on, so if the whole platform is unreachable it can't load either. In that case, try again in a few minutes. Your photos are stored separately from the website and are not lost when the site is briefly unreachable.
What the page doesn't cover
Problems that are specific to you: your own Stripe account, your custom domain's DNS settings, your camera's Wi-Fi, or your internet connection. For those, see the related help articles or contact us.
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