Canceling and refunding an order

Cancelling a paid order issues a real refund automatically -- through whichever payment account processed it.

Open the orderFrom your Orders list, click into the order you want to cancel.
Click CancelIf it was paid, a real refund is issued through Square or Stripe -- whichever processed the original sale.
Print orders already submittedCancelling in Image Depot stops digital delivery and refunds the client, but a physical print already in production at a lab isn't automatically pulled back -- contact support if that's happened.

A pending order that never actually completed can be cancelled with no refund needed, since nothing was ever charged.

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