Help Center › Orders & Fulfillment › Canceling and refunding an order
Canceling and refunding an order
Cancelling a paid order issues a real refund automatically -- through whichever payment account processed it.
- Open the orderFrom your Orders list, click into the order you want to cancel.
- Click CancelIf it was paid, a real refund is issued through Stripe, which processed the original sale.
- Print orders already submittedCancelling in Image Depot stops digital delivery and refunds the client, but a physical print already in production at a lab isn't automatically pulled back -- contact support if that's happened.
A pending order that never actually completed can be cancelled with no refund needed, since nothing was ever charged.
Cancelling and refunding are for the account owner and Team members. A team member with the Photographer role can't cancel or refund an order. Whoever does it, the action is recorded with their name under Order activity on the order page.
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