FAQ·Contact Us·Terms of Service·Privacy Policy·Acceptable Use Policy·Copyright & DMCA Policy·Data, Storage & Backup Policy

Frequently asked questions

Real answers about Image Depot, kept current with what's actually live.

Is there a limit on how many photos I can upload?

No photo-count ceiling on any plan. Each plan has a real storage quota instead -- 2GB on Free, 12GB on Starter, 50GB on Solo, 250GB on Studio, 1TB on Agency, and a custom quota on Corporate Branding -- sized for real shoot volume, not a per-photo tier to outgrow mid-season.

Does Image Depot take a commission on what I sell?

Free is 3% commission on sales. Every paid plan (Starter and up) is 0% commission -- no exceptions, no fine print.

How do I actually get paid?

You connect your own Square account from your dashboard. Client purchases settle directly to your bank through Square -- Image Depot never holds or touches the money.

Can I use my own domain instead of an imagedepot.net subdomain?

Yes, on Solo and up. Every studio gets a branded subdomain by default; Solo-and-above plans can point their own custom domain at their galleries and portfolio.

Can I get my whole library back out if I ever want to leave?

Yes -- a full-library export is available on demand on every plan, including Free. It's a guarantee, not a roadmap promise. See the Data, Storage & Backup Policy for the details on how exports work.

What happens if I go over my plan's storage?

You're never forced to start deleting client work. You can upgrade, or archive an older gallery for a flat $5/mo -- that keeps everything and frees its bytes from your quota instead of holding your account hostage.

Is my data backed up?

Yes, as part of normal infrastructure and disaster-recovery practice -- but per our Data, Storage & Backup Policy, that's not a substitute for your own original-file backups. Professional photographers should always keep an independent copy of their originals.

Do you support a team, not just a solo photographer?

Studio plan and up include team seats, so a crew can share one studio account instead of everyone working out of separate logins.

Is there an API?

Yes, on the Agency plan and up.

How do I reach support?

Use the Contact Us page, or email support@imagedepot.net directly. Corporate Branding includes a 24-hour support window with a 4-hour SLA; every other plan gets a direct, personal reply.

Don't see your question? Get in touch and we'll answer it directly.